Return & Refund Policy
At Elite Globe Exim, customer satisfaction is important to us. As we deal in premium dry fruits and other consumable food products, we follow strict hygiene and quality standards. For safety reasons, returns are accepted only under specific conditions outlined below.
📦 Return Eligibility
You may request a return or refund only if:
- You received a damaged product.
- You received the wrong product.
- The product is spoiled or unfit for consumption.
⏰ Return Request Timeline
To be eligible for a return or refund, you must notify us within 24 to 48 hours of receiving your order.
Requests received after this period may not be accepted.
📷 Proof Required
To help us process your request quickly, please provide:
- Clear photographs of the product.
- An unboxing video (strongly recommended).
- Your Order ID or order confirmation details.
Requests submitted without sufficient proof may be declined.
💳 Refund Process
Once your request has been reviewed and approved:
- Refunds will be initiated within 5–7 business days.
- The refund will be credited to the original payment method.
- For Cash on Delivery (COD) orders, where applicable, refunds will be processed through bank transfer.
🔄 Replacement Policy
Depending on the nature of the issue and product availability, we may offer:
- A replacement product.
- A full refund.
The final resolution will be determined after verification of your request.
🚫 Non-Returnable Items
For hygiene and food safety reasons, we cannot accept returns for:
- Opened or partially used products.
- Products without their original packaging.
- Products reported after the allowed reporting period.
❌ Order Cancellation
Orders may be cancelled only before they are dispatched.
- If cancelled before dispatch, a full refund will be processed.
- Orders cannot be cancelled once they have been shipped.
🚚 Shipping Charges
- Shipping charges are generally non-refundable.
- If the return is approved due to our error (such as a damaged or incorrect product), Elite Globe Exim will bear the return shipping cost.
🌿 Product Care & Storage
Every product undergoes quality inspection and is carefully packed before dispatch.
After delivery, customers are responsible for:
- Proper storage of the products.
- Maintaining suitable temperature and hygiene conditions.
📝 How to Request a Return
To request a return or refund, please email us with the following information:
- Your Order ID.
- A brief description of the issue.
- Photos and, if available, an unboxing video.
Email: info@eliteglobeexim.com
Elite Globe Exim reserves the right to approve or reject any return or refund request after reviewing the submitted information and verifying the claim.
We may update this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this page.